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SugarCRM helps your customers
If you’re looking to make your customers happy by always calling them at the right moment, by planning ahead of their needs and by accompanying them in their projects, then using the SugarCRM Suite should make perfect sense to you.
Either hosted by Sugar or downloadable as an Open Source PHP / MySQL script, many experts consider that this Cupertino-based company is offering the next generation of CRM, today. For anybody managing customers, that’s enough to write home about.
In a nutshell, SugarCRM is rethinking how technology can help companies manage customer relationships.
More specifically, Sugar delivers a feature-rich set of business processes that enhance marketing effectiveness, drive sales performance, improve customer satisfaction and provide executive insight into business performance. This already sounds good but two new much anticipated modules are available and they’re bound to further help manage your customers.
First, the Knowledgebase helps customer support and engineering teams better manage and share structured and unstructured information. Knowledgebase allows users to create frequently asked questions (FAQs), manage files and search (and rate) content – all in one easy-to-use interface.
Secondly, the Customer Self-Service Portal allows companies to provide self-service capabilities to customers and prospects for key marketing, sales and support activities. Customers can log cases, upload relevant information and track cases to resolution without ever having to pick up a phone.
The SugarCRM Suite delights customers of all sizes across a broad range of industries. If you’re already one of them, now would be a good time to take a good look at how these new offerings can integrate with your business objectives, customerwise.
Tags: sugarcrm, crm, customer relationships, customer management, knowledgebase, self-service portal
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